Shippings / Returns

Natural Wigs

All sales are Final on All Wigs and Products.

All sales are final on supplies including all liquid and tape adhesives.  

Shipping:

Processing Time

It takes 2 weeks for production time after your payment has been processed, a tracking number will be provided to you by email once your product is ready to ship.

Free Shipping

If you receive a free shipping coupon, the free shipping coupon is usually 8-9 days after production time and is by USPS.

Expedited Shipping

For Expedited Shipping we use  DHL, FedEx, and  UPS. Shipping time  will depend on your location and your shipping time will vary between 5-7  business days after production time. 

PO. Box & Military Base

At this time Natural Wigs can only ship to addresses inside the United States. And we can only ship to physical addresses. For local clients, we offer our pick up at the store service.

Sign for Delivery

We only offer the  Sign For Delivery. If the person you have signs for your package and you do not receive it, it will not be Natural Wigs responsibility to replace your package.  We will ship to the correct address you have given us and we will not be responsible or held liable for your package if you do not receive it.

Multiple Items

Orders including more than one item may be shipped out separately and arrive on different days. We will inform the tracking number to you by email respectively.

Tracking Number 

We send tracking number by email within 24-48 hours after your order is shipped out. 

 

REFUND POLICY 

AT NATURAL WIGS WE TAKE PRIDE IN OUR HIGH LEVELS OF CUSTOMER SATISFACTION. WE MAINTAIN A VERY HIGH LEVEL OF QUALITY CONTROL WHILE ENSURING THAT OUR CUSTOMERS RECEIVE EXCELLENT QUALITY OF HUMAN HAIR EXTENSIONS AND LACE SYSTEMS   

ALL OUR HAIR PRODUCTS ARE DERIVED DIRECTLY FROM ITS COUNTRY OF ORIGIN AND ARE PREPARED BY SOME OF THE MOST SKILLED CRAFTSMEN IN THE INDUSTRY.  

AS PART OF OUR QUALITY ASSURANCE MEASURES, EVERY ORDER IS THOROUGHLY INSPECTED BEFORE SHIPPING IN ORDER TO MAINTAIN THE PREMIUM STANDARD REQUIREMENTS OF OUR CUSTOMERS. 

WE ONLY OFFER A REFUND IF THE PRODUCT IS FAULTY AND HAS NOT BEEN CUT IF THE UNIT IS FAULTY YOU CAN RETURN IT TO US WITHIN 72 HOURS AND WE WILL GIVE YOU A REFUND TO YOUR ACCOUNT AS SOON AS WE RECEIVE IT.  

WE WILL NOT ACCEPT ANY RETURNS OR EXCHANGES OF ANY PRODUCTS IF THEY ARE NOT IN ORIGINAL CONDITION. 

 

WE SUGGEST OUR CUSTOMERS TO TAKE ADVANTAGE OF OUR CONSULTATIONS,ALL THE VIDEOS, PHOTOS & TUTORIALS WE HAVE MADE SHOWING OUR PRODUCT BEFORE ORDERING, ALSO TO CALL US 803-772-1600 OR EMAIL US SO WE CAN ASSIST YOU IN PURCHASING THE PERFECT WIG FOR YOU. 

IF YOU ORDER THE WRONG SIZE WE CANNOT OFFER A REFUND. WE ARE HAPPY TO ASSIST YOU BEFORE PURCHASING TO ENSURE YOU ORDER THE CORRECT SIZE, ALSO WE CAN MEASURE YOUR HEAD FOR YOU AT OUR STORE OR WE CAN VIDEO CHAT WITH YOU ON HOW TO MEASURE YOUR HEAD.  

 

WE, NATURAL WIGS, RESERVE THE RIGHT TO REFUSE AN EXCHANGE.

 

THESE ARE THE EXACT CONDITIONS OF US ACCEPTING THE PACKAGE BACK & OFFERING A REFUND

• WIG MUST BE IN ORIGINAL CONDITION (NO LACE CUT, NO HOLES, AND HAIR NOT COMBED, FOR SANITARY REASON)

• IF WE RECEIVE THE WIG BACK WITH ANY PROBLEMS AND WE CAN SEE YOU HAVE WORN IT WE WILL NOT REFUND YOU (THIS INCLUDES HAIR EXTENSIONS)

• IF THE WIG IS DAMAGED IN ANY WAY WE CANNOT OFFER A REFUND

• MUST SHIP BACK WITHIN 3 WORKING DAYS OF RECEIVING THE WIG

 • WITH OTHER SHIPPING COMPANY WE CANNOT OFFER YOU A REFUND.

• IF THE WIG IS RETURNED WITHOUT ALL OF THE PACKAGING WE CANNOT REFUND YOU

FULL PACKAGING INCLUDED THE EXACT WAY YOU RECEIVED IT ETC..

• BOX/PACKAGING

SILK BAG

• HAIR CARE BOOKLET

• NET/TAGS

• PAPER HEAD FOR WIG