Returns/Exchanges

Natural Wigs

All sales are Final on All Wigs and Products.

All sales are final on supplies including all liquid and tape adhesives. 

 

REFUND POLICY

 

WE AT NATURAL WIGS WE TAKE PRIDE IN OUR HIGH LEVELS OF CUSTOMER SATISFACTION. WE MAINTAIN A VERY HIGH LEVEL OF QUALITY CONTROL WHILE ENSURING THAT OUR CUSTOMERS RECEIVE EXCELLENT QUALITY OF HUMAN HAIR EXTENSIONS AND LACE SYSTEMS.

 

 

 

ALL OUR HAIR PRODUCTS ARE DERIVED DIRECTLY FROM ITS COUNTRY OF ORIGIN AND ARE PREPARED BY SOME OF THE MOST SKILLED CRAFTSMEN IN THE INDUSTRY.

 

 

 

AS PART OF OUR QUALITY ASSURANCE MEASURES, EVERY ORDER IS THOROUGHLY INSPECTED BEFORE SHIPPING IN ORDER TO MAINTAIN THE PREMIUM STANDARD REQUIREMENTS OF OUR CUSTOMERS.

 

 

 

WE ONLY OFFER A REFUND IF THE PRODUCT IS FAULTY IF THE UNIT IS FAULTY YOU CAN RETURN IT TO US WITHIN 72 HOURS AND WE WILL GIVE YOU A REFUND TO YOUR ACCOUNT AS SOON AS WE RECEIVE IT.

 

 

 

WE WILL NOT ACCEPT ANY RETURNS OR EXCHANGES OF ANY PRODUCTS IF THEY ARE NOT IN ORIGINAL CONDITION.

 

 

 

WE SUGGEST OUR CUSTOMERS TO TAKE ADVANTAGE OF OUR CONSULTATIONS,ALL THE VIDEOS, PHOTOS & TUTORIALS WE HAVE MADE SHOWING OUR PRODUCT BEFORE ORDERING, ALSO TO CALL US 803-772-1600 OR EMAIL US SO WE CAN ASSIST YOU IN PURCHASING THE PERFECT WIG FOR YOU.

 

 

IF YOU ORDER THE WRONG SIZE WE CANNOT OFFER A REFUND. WE ARE HAPPY TO ASSIST YOU BEFORE PURCHASING TO ENSURE YOU ORDER THE CORRECT SIZE, ALSO WE CAN MEASURE YOUR HEAD FOR YOU AT OUR STORE OR WE CAN VIDEO CHAT WITH YOU ON HOW TO MEASURE YOUR HEAD.  

 

 

 

WE, NATURAL WIGS, RESERVE THE RIGHT TO REFUSE AN EXCHANGE.

 

THESE ARE THE EXACT CONDITIONS OF US ACCEPTING THE PACKAGE BACK & OFFERING A REFUND

 

• WIG MUST BE IN ORIGINAL CONDITION (NO LACE CUT, NO HOLES, AND HAIR NOT COMBED, FOR SANITARY REASON)

 

• IF WE RECEIVE THE WIG BACK WITH ANY PROBLEMS AND WE CAN SEE YOU HAVE WORN IT WE WILL NOT REFUND YOU (THIS INCLUDES HAIR EXTENSIONS)

 

• IF THE WIG IS DAMAGED IN ANY WAY WE CANNOT OFFER A REFUND

 

• MUST SHIP BACK WITHIN 3 WORKING DAYS OF RECEIVING THE WIG

 

• WITH OTHER SHIPPING COMPANY WE CANNOT OFFER YOU A REFUND.

 

• IF THE WIG IS RETURNED WITHOUT ALL OF THE PACKAGING WE CANNOT REFUND YOU

 

FULL PACKAGING INCLUDED THE EXACT WAY YOU RECEIVED IT ETC..

 

• BOX/PACKAGING

 

SILK BAG

 

• HAIR CARE BIBLE

 

• NET/TAGS

 

• PAPER HEAD FOR WIG